1st Line Support

Reference: SWR1763
Job Description:

1st Line Support - Comms Unite Ltd are seeking an experienced 1st Line Support team member to join their existing team at their office base at BT Adastral Park - the home of Innovation.

The role of 1st Line Support will be to support IT and Telecom services to local, national and international companies. Our aim is to help businesses grow and improve performance through the powerful provision of bespoke technology and communication solutions.

Your responsibilities as 1st Line Support will include:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customers through the problem-solving process, following up to update customers on status through to conclusion
• Recording events, problems and their resolution in logs.
• Provide accurate information on IT products or services.
• Pass on any feedback, suggestions by customers or possible improvements on procedures to appropriate internal team.


Requirements of the Role:

• Ideal candidate would have experience within a 1st Line Support/ IT Support role.
• Excellent customer service and communication skills (verbal and in writing)
• Attention to detail.


On offer is a salary of £17,000 - £21,000 (depending on experience), great working environment including gym membership. We offer training and support throughout your career and there are opportunities to progress within the company. This is a full time role working Monday to Friday 8.30am to 5.30pm.

If you have the relevant skills and experience please apply by forwarding an up to date CV as soon as possible, with your current salary. We look forward to hearing from you.

No Recruitment Agencies please

This vacancy is being advertised and handled by Spider. The regions Fixed Fee Web Recruiter and Online Job Advertiser. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond.

Additional keywords: IT, IT Engineer, helpdesk, service desk, ICT

By applying for this role, you give permission for Spider to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Spider Web Recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Job Type: Permanent
Location: Suffolk, Ipswich
Salary: 17000-21000 Per Annum includin
Posted by: Spider Web Recruitment
Date Posted: 09/11/2018


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